ClyntoKnowledge

Inbound email: setup and speed

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Customer email reaches Clynto at your workspace's inbound address (Settings → Email configuration → Inbound email). Mail from a known account domain becomes a ticket on that account; the panel lists each message with any auto-reply and how long it took.

ModeWhenSpeed
Webhooka signing secret is configuredabout 1–2 seconds
Pollingno webhook configuredup to 60 seconds

With the webhook on, a sweep still runs every 10 minutes as a safety net. Both paths are safe together: each message is processed once, whichever arrives first.

Warning

The webhook address must point at the API host, not the website host; posting to the website returns an error and every delivery fails.